US Bank Transformation Graduate - European Operations 

Poland 

121974280

Our 2-year graduate program (undergraduate) will give you the opportunity to learn all aspects of the business and you will complete three rotations of 8 months

• Back Office Operations

• Front Office Operations

• Process Improvement & Reporting Team

Responsibilities

• Learn & perform a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

• Learn and support customer service teams, resolving customer problems and responding to customer requests for information or provides quality service to our merchants

• Learn how to enter new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

• Learn to analyze data, identify trends and recommend improvements to improve the customer experience.

• Learn and gain knowledge in the area of banking & payment rules and regulations

• Collaborate with stakeholders from across Operations to help support streamline processes to enhance customer experience

From day one, you'll make meaningful contributions to our business while developing your business acumen, sharpening your skills and growing your network. As a graduate you'll receive:

• Intentional, on-the-job learning supplemented with formal professional development

• Immersive experiences to build skills that are in demand today and in the future

• Transitional support catered to your unique needs as a student

• A cohort and network of peers, advisors and senior leader advocates

• Social and volunteer events that build meaningful connection

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

• Collaboration – Build partnerships and promote a culture of teamwork.

• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.

• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.

• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

• Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications:

• Pursuing a Bachelor’s degree ideally in Business, International Business or Economics with a target completion date of May 2025

• Excellent analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets​

• Project management skills, with ability to manage multiple tasks/projects and deadlines simultaneously.

• Eager to learn and understandfinancialandpaymentsmarkets

• English Level C1 - Request for English CV

• One year or less industry experience.

• Ability to start graduate program on 2 Sept 2025

Preferred qualifications

• Strong written and verbal communication skills

• Excellent interpersonal skills

• Strong in Excel and PowerPoint

• Attention to detail​

2 yearFixed Term Employment Contract

This position is not eligible for visa sponsorship.

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