US Bank Operations Manager Category Banking 

Poland 

952337120

ll act as the linchpin between ground-level operations and senior leadership, driving initiatives that enhance productivity, accuracy, and efficiencies

Key Responsibilities

1. Quality Control & Process Oversight

- Conduct regular audits to ensure compliance with internal standards and regulatory requirements.

- Implement root-cause analysis frameworks to address errors or delays.

2. Back-Office Transformation

- Working tightly with OPS Transformation managers on departmental efficiencies roadmaps execution

-Mapping existing processes (AS-IS) and redesign workflows (TO-BE) to eliminate redundancies.

-Serve as the primary point of contact for **stakeholders** to gather requirements and communicate updates around projects/changes

- Drive adoption of new tools/processes through training and feedback loops.

4. Performance & Analytics

- Track and report on KPIs (e.g., error rates, turnaround time) with actionable insights.

- Present findings to leadership with data visualizations (Power BI, Tableau) and improvement plans.

Requirements:

- 2+ years of experience in operations leadership, with a focus on QC, process optimization, or back-office transformation.

- Exceptional problem-solving

- Strong stakeholder management—able to influence without authority.

- Language-Fluent English (C1+ level) for international collaboration and documentation.