US Bank Quality Control Analyst Category Banking Operations 

Poland 

933812045

Job overview:

As Quality and Continuous improvement specialist you will work with stakeholders throughout the business to identify areas of opportunity for

processes, procedures and interdepartmental workstreams.

Analyze key performance indicators for the Premier department with a goal of identifying trends and opportunities for

training/upskilling programs;

• Deliver high standard of reporting with key attention to details suitable for all audience levels;

• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery;

• Maintain departmental procedures and ensure all updates meet compliance requirements.

• Deliver training as required;

• Communicate application/process changes to relevant team members in appropriate manner and check for understanding.

Basic Qualifications

• High school diploma or equivalent

• Two to three years of customer service experience

• Excellent, fluent English, written and verbal

Preferred Skills/Experience

• Strong verbal, written, and interpersonal communication skills

• A methodical and logical approach to tasks

• Great attention to detail

• Strong analytical and problem-solving skills

• Confident in making decisions

• Ability to work independently

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Proficient in and able to navigate multiple computer systems at once