SAP SAP iXp Intern - User Assistance Writer 

Canada, British Columbia, Vancouver 

630290935

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Expected Start Date: August 2024

Contract Duration: 8 months

Work Hours: 40 hours per week

Our global design team is constantly in pursuit of fresh innovations with the most user-friendly and modern cloud experiences. Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our UX designers to craft a more usable journey through our products. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals.

• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding
• Create help documentation (both text and multimedia) in close collaboration with UX designers, agile development teams, product managers, and other stakeholders
• Write UI texts and other UX copy to enhance the usability of our products
• Define terminology that’s simple, consistent, and conforms to industry standards
• Proofread and edit content for usability, readability, and linguistic correctness
• Ensure that all deliverables are of high quality, adhere to standards and guidelines, and use a style and tone appropriate for the target group and market
• Collaborate with members of a globally distributed product development team
• Participate in cross-department initiatives to improve tools, processes, and content
• Adopt a data-driven approach to your work
• Act as an advocate for an excellent user experience
  

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Experience and Education

• Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related experience
• Proven excellent communication skills in English (spoken and written)
• Proven ability to work both independently and collaboratively with all levels of an organization

Preferred skills and knowledge

• Excellent level of English (written and spoken)
• Keen interest in new technologies (knowledge of HTML, XML, JavaScript, or any programming languages is an advantage)
• Ability to analyze the learning needs of diverse user groups
• Knowledge of information architecture concepts
• Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
• Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action

Writing Sample

• Please include a task-oriented (step procedure) writing sample with your resume and cover letter that explains how to find the topic "Creating your first story" in the SAP Analytics Cloud Help. (Your first step can be telling the reader to open a web browser and go to help.sap.com)

Job Segment:User Experience, Cloud, Copy Editor, Proofreading, Multimedia, Technology, Creative