You will report directly to our Field Service Engineering Manager and you'll work out of our location on a work schedule. In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
• Troubleshoot and resolve complex technical issues for our customers
• Lead and execute field service projects, ensuring successful implementation and customer satisfaction
• Collaborate with cross-functional teams to develop and implement solutions for customer needs
• Conduct training sessions for field service technicians and customers
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development
• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
• Minimum of 8 years of experience in field service engineering or related roles
• Demonstrated leadership experience, with the ability to effectively manage and develop a team
• Strong technical background in engineering, preferably in [specific field]
• Proven track record of driving customer satisfaction and achieving business targets
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels
• Strategic mindset and ability to make data-driven decisions Financial Acumen .
• Advanced degree such as a Master's degree or MBA is preferred
• Strong leadership skills and ability to inspire and motivate a team
• Proven ability to drive change and lead organizational transformation
• Passion for customer success and commitment to delivering exceptional service
• Strategic thinking and ability to identify and capitalize on business opportunities
• Strong problem-solving and decision-making skills
• Ability to navigate complex organizational structures and collaborate effectively with cross-functional teams
Additional Information - JOB ID: HRD232569
- Category: Customer Experience
- Location: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt
- Nonexempt