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Key Responsibilities
• Records all customer interactions into a CRM
• Maintains acceptable call evaluation requirement, KPIs & VOC
• Actively participates in departmental activities and initiatives including self help
• Provides coverage for Technical Support Helpdesk phone & e-mail.
Key skills and qualifications
High School Diploma, or equivalent. Some experience in the field.
English – advanced level
Microsoft office
Previous experience in a technical support environment;
Previous Salesforce experience
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