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Honeywell Sr Cust Exp Specialist Dutch Hybrid 
United States 
557882226

03.07.2024
JOB DESCRIPTION
Key Responsibilities:
  • Records all customer interactions into a CRM
  • Maintains acceptable call evaluation requirement, KPIs & VOC
  • Resolves customer issues and provides technical support and client counselling
  • Checks product problems
  • Registers problems reported in SalesForce.Com or FX (SFDC Case management/Field Centrix)

Key skills and qualifications:

  • Dutch – Advanced, English - Advanced
  • Minimum college graduate; Bachelor’s degree preferred
  • Minimum 1-year experience in Customer Support
  • Very good communication skills

Our offer:

  • Competitive Salary regularly increased based on your performance;
  • Market-leading Sales performance incentive rewarding your individual achievements;
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company;
  • Christmas and Easter bonuses;
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and grow;
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  • 3 + 2 hybrid work arrangement to support your work-life balance;
  • Flexible working hours;
  • Fresh fruit days in the office.

Additional Information
  • JOB ID: req451973
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt