Ensure awareness of theEnd User Computing (EUC)Policy and Standards; communicate recent policy changes and program updates to their segment’s stakeholders.
Responsible for supportingAccountable Business Owners (ABOs)and EUC Owners with adherence to the EUC Policy
Monitor EUC Compliance metrics and ensure stakeholders meet requirements, follow up with EUC stakeholders to ensure compliance reviews are performed; including working with users on reported issues
Review the reason for exporting editable copies of toolbar embedded EUCs and ensure business are compliant with the prescribed usage of Editable Export in EUC Control Toolbar.
Assess and review all EUC Exceptions submitted to ensure the exceptions are complete, aligned with their business’ initiatives and goals for EUC, and follow up with Steering Committee members or delegates to review and obtain approvals.
Perform Quality Assurance Reviews. Review sample selections of EUC and Non-EUCs to validate the business meets the EUC Standards’ requirements.
Lead Business and Function level engagement on EUC Tool implementation and enhancements, testing, and training
Attend all EUC Champion trainings conducted by the EUC Governance Team.
Monitor High & Critical & Medium Risk EUCs retirement plan creation and completeness
Medium Risk EUC Survey Coordination: The EUC Champions are required to review and attest to the accuracy of the MR EUC risk assessment classification to ensure adherence to the consent order regulatory requirement.
Provide SME (including technical) support to EUC owners (queries & troubleshooting)
Support EUC related Issue Management (Identification, wording review, specific training, closure review)
Ensure awareness of theIT-enabled Smart Solutions (ITeSS) Policy and Standards
Support ITeSS Use CaseMigration/Registration
Monitor ITeSS Compliance metrics and ensure stakeholders meet requirements
Ideal background:
5-8 years relevant experience
Bachelors/University degree or equivalent experience
Deep EUC understanding
Strong communication – both written and verbal
Fluent business English
Comfortable working in a global team, great team player
Proven track record of problem solving independently
Competitive compensation package with a wide range of benefits:
Cafeteria Program
Home Office Allowance - for colleagues working in hybrid work model
Paid Parental Leave Program - maternity leave and paternity leave
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support colleagues’ in managing work - life balance
Continuous career progression opportunities across geographies and business lines
Inclusive and friendly corporate culture
Socially active employee communities with diverse networking opportunities