Uber Safety Investigations Specialist 

United States, West Virginia 

624967543

What You Will Do

• Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues

  Report & document issues with reporting parties using various platforms

  Master multiple knowledge bases and contact management systems

• Triage Focus: Attend the most critical and urgent IRT incidents (L3-L4), taking the first measures according to the process, to pass the case to the team of investigators, so that the investigation is finalized.

• Investigations Focus (Incidents, accidents and citations): Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations

What You Will Need

• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills

• At least 1 year of crisis center, law enforcement, or social work experience

• Bachelor Degree (Graduates Only)

Competencies

• Communication skills
• Customer Centricity
• Executional Excellence
• Problem Solving
• Stakeholder Management
• Teamwork

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .