Uber Safety Investigations Specialist 

United States, West Virginia 

325741126

About the Role

As a Safety Investigations Specialist I, you are all about helping and supporting our users with incidents that happened on a trip or during a delivery. We help people resolve their issues and turn unhappy users into our strongest evangelists.

What the Candidate Will Do

1. Deliver high-quality service across multiple support platforms including phone and messaging
2. Handle sensitive issues with compassion and empathy
3. Provide support and reassurance during unforeseen incidents such as accidents, altercations, and misconduct.
4. Be a hardworking advocate for users while answering any questions that come your way.
5. Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.
6. Lead a high volume caseload by being organized and a subject matter expert in our safety policies.
7. Have a keen eye for detail and strong sense of doing the right thing
8. Triage issues and raise them to leadership when vita.
9. Be a great teammate through engagement and ownership.

Basic Qualifications

1. Strong emotional intelligence and ability to regulate emotions.
2. Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
3. Dedication to excellence in behavior, performance and work product
4. Ability to adjust and adapt in a dynamic work environment
5. High proficiency using computers (typing, quickly navigating between various tools)
6. Exceptional reading comprehension and writing skills.
7. Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation.
8. Passion for helping others and creating support experiences that exceed users' expectations!
9. Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
10. Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
11. Work time will be shift based averaging 40 hours per week
12. Weekend and weekly evening shifts are required

Preferred Qualifications

1. Bachelor's degree or college experience.
2. Customer support experience via messaging and phone and a consistent record of meeting KPIs.
3. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
4. Proven experience in safety investigations or a related field.
5. Customer support experience handling sensitive issues.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .