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Uber Safety Investigations Specialist II 
United States, West Virginia 
837384761

24.06.2024

Your Impact in Role:

  • End-to-end handling of some of the most critical incidents/accidents in the Uber Car Share platform across Australia and the United States.
  • Understand the critical nature of the incidents that you are handling, and have the ability to exercise risk mitigation to de-escalate fraught conversations in real-time
  • Take ownership of escalated cases across our critical line of business, challenging yourself to solve the most complicated and sensitive problems our users face
  • Practice empathy with frustrated and often emotionally distressed users and turn their negative experiences into positive ones. #CustomerObsession

The Experience You’ll Bring:

  • Work experience in investigations, outbound calling and customer service industries
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way

  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and a full understanding of the situation

  • Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk
  • Flexible and adaptable to change

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .