JPMorgan Client Operations_Team Leader 

India, Maharashtra, Mumbai 

624461042

Job Responsibilities:

• Connect/Engage with stakeholders to drive change and for better customer experience
• Be Agile and Flexible in multi-tasking as per business need
• Manage exceptions arising as Process flow through multiple control checks
• Review of documentation for entities such as Corporation, Trust, Private Holding Company, Individuals as per the policy/jurisdiction for all KYC/CDD documents and raising request for information/documents
• Timely and accurate execution and verification of all instructions received from internal partners and global teams
• Process and assure completeness of all requests
• Respond promptly and accurately to Front Office requests
• Produce high quality performance and accuracy to best meet our client's needs and expectations
• Ensure adherence to all service level commitments, process controls, and escalation policies
• Work closely with teammates to maximize efficiency
• Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth management to deliver sound recommendations for process improvement

Required Qualifications, skills and capabilities:

• 4 – 6 years of operations experience with 1 -2 years in client operations
• Familiarity with Account opening and KYC documentation is an added advantage.
• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
• Assume ownership and responsibility to accomplish goals
• Strong intellectual capacity for process improvements
• Absolute discretion when dealing with confidential matters
• Detail-oriented and results-focused
• Excellent interpersonal skills, both written and oral
• Exceptional follow-up and follow-through skills
• Able to work under minimal supervision; adaptable to work in demanding environment

Identify critical requirements and potential gaps by understanding complex and interdependent processes