Job Responsibilities:
- Connect/Engage with stakeholders to drive change and for better customer experience
- Be Agile and Flexible in multi-tasking as per business need
- Manage exceptions arising as Process flow through multiple control checks
- Review of documentation for entities such as Corporation, Trust, Private Holding Company, Individuals as per the policy/jurisdiction for all KYC/CDD documents and raising request for information/documents
- Timely and accurate execution and verification of all instructions received from internal partners and global teams
- Process and assure completeness of all requests
- Respond promptly and accurately to Front Office requests
- Produce high quality performance and accuracy to best meet our client's needs and expectations
- Ensure adherence to all service level commitments, process controls, and escalation policies
- Work closely with teammates to maximize efficiency
- Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth management to deliver sound recommendations for process improvement
Required Qualifications, skills and capabilities:
- 4 – 6 years of operations experience with 1 -2 years in client operations
- Familiarity with Account opening and KYC documentation is an added advantage.
- Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
- Assume ownership and responsibility to accomplish goals
- Strong intellectual capacity for process improvements
- Absolute discretion when dealing with confidential matters
- Detail-oriented and results-focused
- Excellent interpersonal skills, both written and oral
- Exceptional follow-up and follow-through skills
- Able to work under minimal supervision; adaptable to work in demanding environment
Identify critical requirements and potential gaps by understanding complex and interdependent processes