JPMorgan Network Operations Lead Infrastructure Engineer 

United States, Texas, Plano 

623938211

Job Responsibilities:

• Lead Major Incidents or Problem Calls by delegating tasks, escalating when needed and documenting actions taken
• Develop, communicate, and present results to senior leadership both verbally and in writing on a proactive basis
• Provide customers with status updates and give them confidence we are managing the incident
• Lead post event analysis with detailed documentation, plans for prevention and action item follow-ups
• Assist engineers with troubleshooting incidents of all technical levels
• Manage day-to-day operations for incidents (analyze and track) while summarizing findings to leadership and holding peers accountable for delivery dates
• Manage escalations and create self-service opportunities for our clients to improve MTTR
• Work with peers and the team for technical and professional growth
• Work with our clients, customers, and stakeholders to improve MTTR, quality of work, and create lasting relationships
• Negotiate shift preference which is Tuesday – Saturday, but willing to negotiate for the right candidate.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Minimum of 10 years in a senior technical leadership role leading engineering, SRE, or operations teams.
• Expertise in multiple Infrastructure technologies below:
  • Data centers – Cisco (ACI) or VXLAN with Cisco and or Arista
  • Server load balancing with F5 – local or global traffic management
  • Firewalls -Fortinet
  • Presenting metrics and accomplishments using data analytics
  • Network management and tooling – SevOne, Splunk, Cisco Nexus Dashboard, and or DNA (Digital Network Architecture), SNMP (Simple Network Management Protocol)
  • Able to read and explain TCP/IP traces.
• Ability to organize work for teams of employees, so there is clearly documented accountability.
• Strong understanding of infrastructure components and how they are tracked and managed in various systems.
• Facilitate postmortem meetings and document problem next steps.
• Experience with data analytics, reporting, and looking for patterns in incidents.
• Technological, organizational, and/or operational change management.

Preferred Qualifications, Capabilities, and Skills:

• Strong communication skills to lead major incidents with clients, engineers, and vendors.
• Proven ability to drive results with Agile methodologies and Jira (Align).
• SD WAN solutions or service provider level WAN experience.
• CI/CD pipelines, Python, & Ansible programming languages
• ITIL and operational governance
• Experience with AWS, Azure, or GCP operations.