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JPMorgan Network Operations Lead Infrastructure Engineer 
United States, Texas, Plano 
623938211

26.06.2024

Job Responsibilities:

  • Lead Major Incidents or Problem Calls by delegating tasks, escalating when needed and documenting actions taken
  • Develop, communicate, and present results to senior leadership both verbally and in writing on a proactive basis
  • Provide customers with status updates and give them confidence we are managing the incident
  • Lead post event analysis with detailed documentation, plans for prevention and action item follow-ups
  • Assist engineers with troubleshooting incidents of all technical levels
  • Manage day-to-day operations for incidents (analyze and track) while summarizing findings to leadership and holding peers accountable for delivery dates
  • Manage escalations and create self-service opportunities for our clients to improve MTTR
  • Work with peers and the team for technical and professional growth
  • Work with our clients, customers, and stakeholders to improve MTTR, quality of work, and create lasting relationships
  • Negotiate shift preference which is Tuesday – Saturday, but willing to negotiate for the right candidate.

Required Qualifications, Capabilities, and Skills:

  • Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
  • Minimum of 10 years in a senior technical leadership role leading engineering, SRE, or operations teams.
  • Expertise in multiple Infrastructure technologies below:
    • Data centers – Cisco (ACI) or VXLAN with Cisco and or Arista
    • Server load balancing with F5 – local or global traffic management
    • Firewalls -Fortinet
    • Presenting metrics and accomplishments using data analytics
    • Network management and tooling – SevOne, Splunk, Cisco Nexus Dashboard, and or DNA (Digital Network Architecture), SNMP (Simple Network Management Protocol)
    • Able to read and explain TCP/IP traces.
  • Ability to organize work for teams of employees, so there is clearly documented accountability.
  • Strong understanding of infrastructure components and how they are tracked and managed in various systems.
  • Facilitate postmortem meetings and document problem next steps.
  • Experience with data analytics, reporting, and looking for patterns in incidents.
  • Technological, organizational, and/or operational change management.

Preferred Qualifications, Capabilities, and Skills:

  • Strong communication skills to lead major incidents with clients, engineers, and vendors.
  • Proven ability to drive results with Agile methodologies and Jira (Align).
  • SD WAN solutions or service provider level WAN experience.
  • CI/CD pipelines, Python, & Ansible programming languages
  • ITIL and operational governance
  • Experience with AWS, Azure, or GCP operations.