Citi Group HR Operations Support Analyst Hybrid 

Philippines, Taguig 

623671132

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

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· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The HR Operations Support Analyst 2 is an intermediate level position responsible in ensuring the smooth execution of training programs by providing operational support and managing training-related processes. This position is responsible for processing training requests, monitoring learner completions, maintaining accurate training records, and generating reports. The analyst will act as a liaison between Learning Implementation Services, managers, and other stakeholders to facilitate effective learning operations. This role requires working UK business hours.

In this role, you are expected to:

• Manage and process training requests, ensuring accuracy and timely execution.
• Monitor and follow up on training completions to ensure compliance with deadlines.
• Maintain accurate and up-to-date training records.
• Generate and distribute training reports to relevant stakeholders, ensuring data integrity.
• Analyze training completion rates and escalate issues as needed.
• Serve as the primary point of contact for managers and other stakeholders regarding training requests and status updates.
• Respond to inquiries related to training requirements and procedures.
• Identify opportunities to streamline operations and improve efficiency.
• Ensure adherence to training policies, guidelines, and compliance requirements.
• Support audits and compliance checks by providing necessary training records and reports.

As a successful candidate, you’d ideally have the following skills and exposure

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Take the next step in your career, apply for this role at Citi today

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