Citi Group Officer - HR Learning Operations Support Analyst 

Philippines, Taguig 

23055140

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

The candidate will be working closely with the Talent and Learning Shared Services support team and will:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Internet Explorer, Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Accurately and completely log test results using Microsoft Office applications such MS Outlook, MS Excel, Word, OneNote, PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Execute cases within the case management system for proper and accurate tracking of cases worked.
• Update content including test scripts, knowledge articles, and standard operating procedures, as needed
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-4 years relevant experience
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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