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Microsoft Technical Support Engineer - Defender Endpoint Romania, Bucharest 623176733
17.09.2024
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Professional Skills
• Demonstrated fast learning skills
• Strong collaborative and extensive cross-group coordination skills
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and documentation abilities. Excellent executive communication and critical situations management skills
• Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
• Previous experience working in a large, complex, highly matrixed global organization preferred
• Ability to work in a high pace environment
• Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
• Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)
Language requirements
• A B2 or higher language proficiency (written and spoken) in English
Optional proficiency in Spanish, Italian, German or French as an advantage.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Enterprise Cybersecurity:
• Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
• Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics
• Customer facing support experience
• Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Some experience in Automation in PowerShell and/or Python, Java, or a similar language.
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