Microsoft Technical Support Engineer 

Romania, Bucharest 

759049314

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or a related field, with in depth experience in technical support, technical consulting, or information technology.
• Extensive experience in technical support, technical consulting, or information technology.
• OR equivalent experience

Preferred Qualifications:

• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Experience in one or more of these areas desirable
• Experience with Linux or Mac administration
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
• Demonstrated experience in system development, network operations, software support or IT consulting.
• Solid foundation and background in Microsoft products and technologies.
• Knowledge related toMicrosoft System Center Data Protection Manager.
• Understanding of Microsoft Azure platform, specifically use of Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recoveryand Azure Migration

Working Days: Tue-Sat or Sat-Wed

Language Qualification
English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing and speaking English.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.