JPMorgan Loan Servicing Specialist IV 

United States, Illinois, Chicago 

622901905

As a Client Service Specialist in our Commercial Banking team, you will handle inbound calls, provide high-quality service, and resolve client inquiries efficiently. You will analyze transactions and documents, maintain product knowledge, and work in a fast-paced environment.

Job Responsibilities:

• Handle inbound calls from internal clients with a focus on one-call resolution.
• Analyze and interpret transactions, statements, and loan documents.
• Maintain a high level of knowledge of our products and services.
• Work in a fast-paced, constantly evolving environment.
• Multitask and ensure timely delivery of tasks.
• Provide client service support on payment and draw requests.
• Research accounts and complete servicing forms.
• Demonstrate exemplary teamwork skills.
• Assist in resolving complex process queries and client complaints.
• Understand US banking and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

• 5 years of contact center or loan servicing experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office suite.
• Ability to work independently and as part of a team.
• Strong time management and prioritization skills.
• Self-driven and eager to learn.
• Strong analytical and problem-solving skills.
• Ability to use multiple applications simultaneously.
• Controls and innovation mindset.
• Ability to adapt to changes and handle KPIs.

Preferred Qualifications, Capabilities, and Skills:

• Experience in creating and managing reports for teams and stakeholders.