As a Client Service Specialist in our Commercial Banking team, you will handle inbound calls, provide high-quality service, and resolve client inquiries efficiently. You will analyze transactions and documents, maintain product knowledge, and work in a fast-paced environment.
Job Responsibilities:
- Handle inbound calls from internal clients with a focus on one-call resolution.
- Analyze and interpret transactions, statements, and loan documents.
- Maintain a high level of knowledge of our products and services.
- Work in a fast-paced, constantly evolving environment.
- Multitask and ensure timely delivery of tasks.
- Provide client service support on payment and draw requests.
- Research accounts and complete servicing forms.
- Demonstrate exemplary teamwork skills.
- Assist in resolving complex process queries and client complaints.
- Understand US banking and regulatory requirements.
Required Qualifications, Capabilities, and Skills:
- 5 years of contact center or loan servicing experience.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office suite.
- Ability to work independently and as part of a team.
- Strong time management and prioritization skills.
- Self-driven and eager to learn.
- Strong analytical and problem-solving skills.
- Ability to use multiple applications simultaneously.
- Controls and innovation mindset.
- Ability to adapt to changes and handle KPIs.
Preferred Qualifications, Capabilities, and Skills:
- Experience in creating and managing reports for teams and stakeholders.