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JPMorgan Loan Servicing Specialist IV 
United States, Illinois, Chicago 
622901905

01.04.2025

As a Client Service Specialist in our Commercial Banking team, you will handle inbound calls, provide high-quality service, and resolve client inquiries efficiently. You will analyze transactions and documents, maintain product knowledge, and work in a fast-paced environment.

Job Responsibilities:

  • Handle inbound calls from internal clients with a focus on one-call resolution.
  • Analyze and interpret transactions, statements, and loan documents.
  • Maintain a high level of knowledge of our products and services.
  • Work in a fast-paced, constantly evolving environment.
  • Multitask and ensure timely delivery of tasks.
  • Provide client service support on payment and draw requests.
  • Research accounts and complete servicing forms.
  • Demonstrate exemplary teamwork skills.
  • Assist in resolving complex process queries and client complaints.
  • Understand US banking and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

  • 5 years of contact center or loan servicing experience.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office suite.
  • Ability to work independently and as part of a team.
  • Strong time management and prioritization skills.
  • Self-driven and eager to learn.
  • Strong analytical and problem-solving skills.
  • Ability to use multiple applications simultaneously.
  • Controls and innovation mindset.
  • Ability to adapt to changes and handle KPIs.

Preferred Qualifications, Capabilities, and Skills:

  • Experience in creating and managing reports for teams and stakeholders.