JPMorgan Loan Servicing Specialist IV 

United States, Illinois, Chicago 

30632986

As a Client Service Specialist in our team, you will handle inbound calls from internal clients, providing high-quality, professional service with an emphasis on one-call resolution.

Job Responsibilities:

• Handle inbound calls from internal clients.
• Provide high-quality, professional service with emphasis on one-call resolution.
• Analyze and interpret transactions, statements, and loan documents to provide resolution to clients.
• Maintain a high level of knowledge of our products and services, explaining all aspects clearly and accurately.
• Work in a fast-paced, constantly evolving environment.
• Multitask with various duties and ensure timely delivery of tasks.
• Provide client service support on payment and draw requests, processing information and instructions received via email.
• Thoroughly research accounts, documentation, and complete servicing forms needed to fulfill client requests.
• Demonstrate exemplary team working skills by maintaining a professional, positive, and supportive attitude.
• Assist the team lead/manager in resolving complex process queries, escalations, and client complaints.
• Deliver exceptional client service by resolving inquiries and providing expert support in a dynamic environment.

Required Qualifications, Capabilities, and Skills:

• Drive for client focus with a sense of urgency and service excellence.
• Ability to work flexibly between 8:00 AM to 7:00 PM Central Time and adapt to business needs.
• At least 5 years of contact center or loan servicing experience.
• Strong written and verbal skills.
• Proficient in Microsoft Office suite.
• Ability to work independently and as part of a team.
• Strong time management and prioritization skills.
• Self-driven, eager to learn.
• Strong analytical and problem-solving skills.
• Ability to use multiple applications, browsers, and instant messenger simultaneously.
• Controls and innovation mindset.

Preferred Qualifications, Capabilities, and Skills:

• Experience in handling complex client service scenarios.
• Familiarity with banking and financial services industry standards.
• Ability to innovate and improve processes.