JPMorgan Loan Servicing Specialist IV 

United States, Illinois, Chicago 

372528181

Job Summary:

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring accuracy and compliance. You will handle monetary and non-monetary transactions, reconcile differences, and maintain system integrity. Your role is crucial in minimizing credit and business risk while providing exceptional customer service.

Job Responsibilities:

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process wires, draws, payments, and maintenance transactions.
• Identify and correct inaccurate or incomplete transaction information.
• Minimize credit and business risk through compliance awareness.
• Participate in projects and working groups as required.
• Review and complete escalated requests.
• Exercise judgment, discretion, and prioritization.
• Maintain prompt communication with business partners.
• Meet or exceed established Service Level Agreements.

Required Qualifications, Capabilities, and Skills:

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
• Bachelor’s degree or higher in Accounting, Business, or Finance.
• 4 years of prior loan operations and/or quality control experience in banking or financial services.
• Proficient in Microsoft Office applications.
• Knowledge of ACBS and/or Loan IQ.
• Understanding of US Dollar and Foreign Currency Loans.
• Excellent interpersonal and communication skills.
• Ability to multi-task and prioritize workloads effectively.
• Strong organizational and time management skills.
• Attention to detail and accuracy.

Preferred Qualifications, Capabilities, and Skills:

• Experience with internal tracking and monitoring systems.
• Working knowledge of legal/credit documents.
• Ability to interpret standard reports and forms.
• Ability to maintain high performance levels in stressful situations.