JPMorgan Loan Servicing Specialist IV - CMM 

United States, Illinois, Chicago 

657713273

Job Responsibilities:

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process wires, draws, payments, and maintenance transactions.
• Identify inaccurate, incomplete, or missing information on transactions.
• Minimize credit and business risk through compliance awareness.
• Participate in projects and working groups as required.
• Review and complete escalated requests.
• Exercise judgment, discretion, and prioritization.
• Understand and follow bank policy and established procedures.
• Provide exceptional customer service, including calculating interest and fee accruals.
• Maintain prompt communication with business partners on request status.

Required Qualifications, Capabilities, and Skills:

• Completion of High Value Business Entitlements (HBVE) background checks.
• Bachelor’s degree in Accounting, Business, or Finance.
• 4 years of loan operations or quality control experience.
• Proficiency in Microsoft Office applications.
• Adaptability to internal tracking systems.
• Knowledge of ACBS and/or Loan IQ.
• Understanding of US Dollar and Foreign Currency Loans.
• Working knowledge of legal/credit documents.
• Ability to interpret standard reports and forms.
• Excellent communication skills.
• Exceptional customer service skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience with WLS Flow team as a Loan Servicing Specialist III.
• Ability to adapt to internal tracking and monitoring systems.