Microsoft Technical Support Engineer - Teams/SFB 

Taiwan, Taoyuan City 

62269449

This job is a role supporting Skype for Business Server and Teams products. We require at least 3 years of experience supporting Teams or supporting SFB.

Job Description :

• The role of this job position is to provide technical support for Teams and Skype for Business Server.
• To provide this technical support, Candidate will need a high level of understanding of Teams products and a development background.
• In addition, technical knowledge and troubleshooting skills for Skype for Business Server are also required.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Development background like c++, c# ,etc

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.