Capital One Manager Process Management 

United States, Texas, Plano 

620951594

Plano Town Center (31064), United States of America, Plano, Texas Manager, Process Management

General Responsibilities:

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.

• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Work with team members to develop robust risk management processes

• Analyze data and influence others to proactively identify data risks and trends,

• Consultation and representation of well managed processes, customer experience, and risk management for new intent

• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the health of the process

• Identify and implementing process improvements

• Track and resolve process breakdowns, issues and risk events

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of Process or Risk Management experience

• At least 2 years of Continual Improvement experience

• At least 1 year of experience in People management

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification

• 5+ years of experience in Process management

• 3+ years of experience in Project management

• 2+ years of experience in People management

• 1+ years of experience working with Product and Technology teams

• Bachelor’s Degree

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.