Capital One Manager Process Management 

United States, Texas, Plano 

499241944

As a Manager, Process Management supporting Capital One Software, you will help manage and support the command center processes. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

CTA/SLOs) and determine if the CTAs and SLO are indicators of system issues. Assist testing and management of Systems & Organization Controls 2 (SOC2) controls and IT controls and work with the product teams to incorporate technology projects into Experience Navigator.

General Responsibilities:

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.

• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Work with team members to develop robust risk management processes

• Analyze data and influence others to proactively identify data risks and trends,

• Consultation and representation of well managed processes, customer experience, and risk management for new intent

• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the health of the process

• Identify and implementing process improvements

• Track and resolve process breakdowns, issues and risk events

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of Process or Risk Management experience

• At least 2 years of Continual Improvement experience

• At least 1 year of experience in People management

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification

• 5+ years of experience in Process management

• 3+ years of experience in Project management

• 2+ years of experience in People management

• 1+ years of experience working with Product and Technology teams

• Bachelor’s Degree