Bank Of America Business Support Manager 

United States, New Jersey, Jersey City 

618520087

Overview of the Role:• Responsible for running multiple technical projects concurrently, particularly the implementation of models onto the organisation’s target-state infrastructure, ensuring adherence to team business practices as well as Enterprise project governance standards
• Additionally responsible for business management processes as agreed with Business Management Lead
• Support delivery through strong project management practices and provide project management expertise to modellers
• Provide Project Management Office (PMO) capabilities across a number of teams within AMG&QS. This will include QA/QC on JIRA tasks; governance; Model Development Lifecycle tracking, reporting and routines management
• Provide business support to AMG&QS team leads as necessary – this may include capacity planning, reports and returns, hiring activities, managing routines, etc)
• Explore opportunities to automate project management and business management processes and reporting
• Explore ways to optimize the team operating model for project management and business management practices
• Work under minimal supervision on these goals and develop effective working relationships with stakeholders inside AMG&QS and across GRA

• Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities in a complex fast paced environment without sacrificing quality or timelines
• Has a ‘control’ oriented experience and mindset
• Demonstrable project and business management experience
• Willingness to be accountable for meeting all deliverable dates for task assignments Proven track record of identifying sub-optimal processes and then fixing them
• Proficient with Microsoft Office suite
• Process oriented and detailed oriented
• Positive attitude and open to feedback
• Excellent written and verbal communication skills, including to senior audiences
• Ability to foster strong collaboration among team members and help team solve problems
• Able to work independently with limited supervision

• Degree qualified - Bachelors / Master’s degree
• Experience in financial services or a related field
• Excellent proficiency and hands-on experience with JIRA (Horizon tools)
• Working knowledge of risk management
• Programming skills including Tableau, Python, Alteryx, SQL – or the desire to learn these skills