SAP Solution Support Engineer 

Brazil, Pará, Itaituba 

617401179

Support Engineer - BTP Data Management

Expectations and Tasks

Among other responsibilities, you should expect to do many of the following:
• Investigate and resolve critical system issues for our customers
• Analyze complex, real world, unique problems; often working in production environments
• Continuously expand your knowledge for your assigned product(s)
• Create and share Knowledge Base Articles used by customers and your colleagues
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
• Meet, work and talk with colleagues and customers from all around the world
• Become a Trusted Advisor to our customers for your product area

University degree in Computer Science, Information Technology, or related areas, preferred, but not required.

Skills and Competencies

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer’s issue
• Knowledge of at least one of the following:
o Databases (SQL, Oracle, DB2, SQL Server, MySQL, etc.)
o Operating systems (Windows Server, Linux, AIX, etc.)
o Object-oriented programming (Java, C++, ABAP, etc.) and programming logic

• Experience troubleshooting software applications, including installation, migration and networking
• Knowledge of business and financial processes
• Experience with case tracking systems

Work Experience
• Two years’ experience working with customers in a supportive role, or as an SAP customer using above technologies

What you can expect from us:
• Support to help you excel
• An industry-leading salary and a top-notch office environment

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