What you'll do
Proactive Support and Innovation Activities
- Drive the creation of knowledge in the area of expertise and ensure to share the knowledge internally and externally, preventing future issues (e.g., WIKI content, Knowledge Base Articles, Guided Answers).
- Enhance the existing technical documentation available (e.g., SAP Notes, Knowledge Base articles)
- Test internal systems to prevent future issues on customers' systems
- Support and participate in innovation projects aimed at achieving our Vision and Goals
- Show an ability to adapt to changes and a flexible approach to working with different teams
- Demonstrate excellent customer focus and communication skills internally and externally
- Adopt new processes and use the resources available, always providing feedback and suggestions for improvement (e.g., like swarming, communities, Resource Capacity Planner, PULSE, Integrated Support Environment, etc.).
- Develop product specialization in at least one product area
- Excel in internal roles such as Support Team Coach (STC) and Knowledge Domain Expert (KDE)
What you bring
Experience with one or more of the following:
- Analyzing logs based on error codes
- Reading Java and object-oriented programming
- Reading JSON (JavaScript Object Notation)
- XML, including SOAP and HTML
- Fiddler and/or Soap UI applications
- Troubleshooting and debugging common web-browsers
- HTTP and security
- The Technical Support (TS) – Procurement team supports the SAP Intelligent Spend and Business Network (ISBN) product areas of SAP Business Network, SAP Ariba, and SAP Fieldglass within the Customer Support organization.
Job Segment:Procurement, Logistics, ERP, Testing, Cloud, Operations, Technology