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Google Workforce Management Program Manager India, Telangana, Hyderabad 617263019
08.04.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in a contact center environment.
- 2 years of experience in a workforce management role building a workforce planning strategy, including developing resource management systems, processes, and tools.
Preferred qualifications:
- 5 years of experience in a fast-moving environment managing large-scale, dynamic technical projects with resources and priorities.
- Experience with Verint or similar workforce management tools.
- Ability to operate in tactical and strategic modes and collaborate with internal stakeholders across different functions and geographies to manage change and drive continuous improvement initiatives.
- Ability to work in a virtual team environment and in US-based hours.
- Excellent communication skills to lead performance review discussions and manage business priorities.
- Excellent investigative and structured problem-solving skills.
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