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Google Program Manager Workforce Management YouTube 
United States, Georgia, Atlanta 
449951788

12.06.2024
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive changes.
  • 3 years of experience working in contact centers or workforce management.
  • Experience building a global workforce planning strategy.
  • Experience with Workforce Management tools such as Verint or similar.

Preferred qualifications:
  • 5 years of experience in a fast-paced environment managing operations.
  • Experience managing dynamic technical projects, with conflicting resources and priorities.
  • Ability to collaborate with internal stakeholders across functions and geographies to drive improvement.
  • Ability to operate in both tactical and strategic environments.
  • Excellent written and verbal communication skills, with the ability to multitask, prioritize, influence, and collaborate at all levels.
  • Excellent communication and problem solving skills, with the ability to direct performance review discussions and manage business priorities.