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Google Program Manager Workforce Management YouTube United States, Georgia, Atlanta 449951788
12.06.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive changes.
- 3 years of experience working in contact centers or workforce management.
- Experience building a global workforce planning strategy.
- Experience with Workforce Management tools such as Verint or similar.
Preferred qualifications:
- 5 years of experience in a fast-paced environment managing operations.
- Experience managing dynamic technical projects, with conflicting resources and priorities.
- Ability to collaborate with internal stakeholders across functions and geographies to drive improvement.
- Ability to operate in both tactical and strategic environments.
- Excellent written and verbal communication skills, with the ability to multitask, prioritize, influence, and collaborate at all levels.
- Excellent communication and problem solving skills, with the ability to direct performance review discussions and manage business priorities.
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