Citi Group Vice President - Senior Process Engineer C13 TAMPA 

United States, Florida, Tampa 

615918197

Objectives:

• Plan, strategize, and deliver service delivery dashboards
• Provide independent advice to process owners, project leads, and stakeholders on customer service and stakeholder management best practices
• Integrate and facilitate knowledge sharing sessions across the organization
• Define and develop and implement user experience best practices
• Create change management plans to align with the BOSS goal of exemplary service
• Collaborate with technology teams on how to achieve enhance overall customer experience
• Identify areas of opportunity and implement strong action plans to address issues
• Implement customer service strategy across multiple channels and products

Skills Required:

• Superior communication (written and verbal) skills and strategies
• Ability to illicit and discern feedback; develop and implement common-sense problem-solving and user experience strategies
• Demonstrated ability to build and maintain strong cross-cultural global relationships
• Ability to quickly identify problems, analyze situations, and make informed decisions
• Ability to quickly learn and navigate complex global organizations and processes
• Strong leadership skills
• Project execution and delivery experience
• Ability to work cross-functionally with multiple different business partners
• Assesses and ability to prioritize tasks correctly
• Highly effective change management skills

Requirements:

• Ability to lead teams and guide leadership through influence
• 3-5 years’ experience working in project management, execution and delivery
• Strong track record of extraordinary stakeholder engagement
• Strong communication and executive presentation background

Anticipated Posting Close Date:

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