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Citi Group Vice President - Senior Process Engineer C13 TAMPA 
United States, Florida, Tampa 
615918197

09.07.2024

Objectives:

  • Plan, strategize, and deliver service delivery dashboards
  • Provide independent advice to process owners, project leads, and stakeholders on customer service and stakeholder management best practices
  • Integrate and facilitate knowledge sharing sessions across the organization
  • Define and develop and implement user experience best practices
  • Create change management plans to align with the BOSS goal of exemplary service
  • Collaborate with technology teams on how to achieve enhance overall customer experience
  • Identify areas of opportunity and implement strong action plans to address issues
  • Implement customer service strategy across multiple channels and products

Skills Required:

  • Superior communication (written and verbal) skills and strategies
  • Ability to illicit and discern feedback; develop and implement common-sense problem-solving and user experience strategies
  • Demonstrated ability to build and maintain strong cross-cultural global relationships
  • Ability to quickly identify problems, analyze situations, and make informed decisions
  • Ability to quickly learn and navigate complex global organizations and processes
  • Strong leadership skills
  • Project execution and delivery experience
  • Ability to work cross-functionally with multiple different business partners
  • Assesses and ability to prioritize tasks correctly
  • Highly effective change management skills

Requirements:

  • Ability to lead teams and guide leadership through influence
  • 3-5 years’ experience working in project management, execution and delivery
  • Strong track record of extraordinary stakeholder engagement
  • Strong communication and executive presentation background

Full timeTampa Florida United States$103,920.00 - $155,880.00



Anticipated Posting Close Date:

Jul 09, 2024

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