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SAP Customer Onboarding Specialist Advisor Cloud ERP 
Canada, Ontario, Toronto 
613847039

04.07.2024

What you'll do:

As a Customer Onboarding Specialist Advisor, your Core Tasks are:

  • Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
  • Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
  • Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
  • Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
  • Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
  • Advice on transformation, project, and technology readiness areas.
  • Guide customers through enablement planning in alignment with their business goals and identified needs.
  • Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
  • Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
  • Support/Attend customer enablement events as needed.
  • Continuously build upon and enhance your current knowledge around topics within the portfolio.
  • Effectively collaborate and communicate with SAP sales and post-sales account team members.

Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
Functional expertise

  • Has good experience working in global teams and environments.
  • Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
  • Has experience with cloud solutions, preferably SAP.
  • Has functional knowledge of the targeted SAP S/4HANA private and public editions.
  • Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
  • Has knowledge of SAP internal processes around customer management.
  • Has knowledge of SAP internal tools around customer engagement
  • Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
  • Has strong communication skills and the ability to credibly present recommendations to senior levels.
  • Fluent in English (oral and written) and and additional languages are welcomed.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.