What you'll do:
As a Customer Onboarding Specialist Advisor, your Core Tasks are:
- Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
- Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
- Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
- Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
- Advice on transformation, project, and technology readiness areas.
- Guide customers through enablement planning in alignment with their business goals and identified needs.
- Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
- Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
- Support/Attend customer enablement events as needed.
- Continuously build upon and enhance your current knowledge around topics within the portfolio.
- Effectively collaborate and communicate with SAP sales and post-sales account team members.
Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
Functional expertise
- Has good experience working in global teams and environments.
- Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
- Has experience with cloud solutions, preferably SAP.
- Has functional knowledge of the targeted SAP S/4HANA private and public editions.
- Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
- Has knowledge of SAP internal processes around customer management.
- Has knowledge of SAP internal tools around customer engagement
- Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
- Has strong communication skills and the ability to credibly present recommendations to senior levels.
- Fluent in English (oral and written) and and additional languages are welcomed.
We win with inclusion
Specific conditions may apply for roles in Vocational Training.