SAP Customer Onboarding Specialist Advisor Cloud ERP 

Canada, Ontario, Toronto 

251282760

What you'll do:

As a Customer Onboarding Specialist Advisor, your Core Tasks are:

• Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
• Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.

• Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
• Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
• Advice on transformation, project, and technology readiness areas.
• Guide customers through enablement planning in alignment with their business goals and identified needs.
• Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
• Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
• Support/Attend customer enablement events as needed.
• Continuously build upon and enhance your current knowledge around topics within the portfolio.
• Effectively collaborate and communicate with SAP sales and post-sales account team members.
  

Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
Functional expertise

• Has good experience working in global teams and environments.
• Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
• Has experience with cloud solutions, preferably SAP.
• Has functional knowledge of the targeted SAP S/4HANA private and public editions.
• Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
• Has knowledge of SAP internal processes around customer management.
• Has knowledge of SAP internal tools around customer engagement
• Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
• Has strong communication skills and the ability to credibly present recommendations to senior levels.
• Fluent in English (oral and written) and and additional languages are welcomed.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.