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SAP Customer Onboarding Specialist Advisor Cloud ERP - Mexico, Mexico City 160740013
04.07.2024
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What you'll do
•Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
•Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
•Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
•Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
•Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
•Advice on transformation, project, and technology readiness areas.
•Guide customers through enablement planning in alignment with their business goals and identified needs.
•Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
•Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
•Support/Attend customer enablement events as needed.
•Continuously build upon and enhance your current knowledge around topics within the portfolio.
•Effectively collaborate and communicate with SAP sales and post-sales account team members.
What you bring
Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
Functional expertise
•Has good experience working in global teams and environments.
•Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
•Has experience with cloud solutions, preferably SAP.
•Has functional knowledge of the targeted SAP S/4HANA private and public editions.
•Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
•Has knowledge of SAP internal processes around customer management.
•Has knowledge of SAP internal tools around customer engagement
•Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
•Has strong communication skills and the ability to credibly present recommendations to senior levels.
•Fluent in English (oral and written) andadditional languages are welcomed.
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