Cybellum Customer Success Manager 

Israel 

613207252

That's right -- software.

• Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
• Serve as a trusted advisor by building relationships across your book of business, engaging with customers, presenting executive briefings, managing escalations and conducting regular status calls.
• Identify and achieve targets for renewal rates, customer satisfaction (including NPS) and expansion opportunities.
• Serve as the voice of the customer internally, representing needs and/or challenges internally to other departments.
• Liaise closely with the product, engineering, professional service and other departments to ensure customer requests and escalations are quickly resolved.
• Develop Cybellum customers knowledge externally and internally such as knowledge base, case studies, etc.
• Be a team player and help those around you

• 4+ years of experience in customer facing roles (Customer success, consulting, professional services etc. ).
• Experience working with Tier -1 enterprise customers (B2B) - a must
• SaaS experience
• Proven track record of high communication and customer relationship skills.
• Metric driven focus in an ARR business environment.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines and commitments. .
• Ability to work without direct supervision, and efficiently manage tasks and time
• Bachelor's degree with a focus on a technical and/or business discipline
• In-depth knowledge of trending cybersecurity processes for software development lifecycle.