As a Global Cash Ops- Business & Governance Associate within our team, you will promote structure and discipline around business governance and projects. You will support the business and governance lead for Payments Cash Ops, building a strong relationship and becoming a key partner focusing on the group’s strategic agenda, business strategy, planning, communication, and governance. This role requires a highly collaborative partner, process-oriented, with a proven track record of relevant skills through prior experience in Payments Ops, Service and/or Project Management.
Job Responsibilities:
- Individual contributor who is expected to support the team of analytics process in developing and executing strategic plans for the analytics process.
- Oversee day-to-day operations of the analytics team, including managing project timelines, resource allocation, and performance management
- Collaborate with cross functional teams to ensure alignment of analytics initiatives with business objectives and priorities
- Assistant development and implementation of data governance policies and procedures to ensure data quality and integrity
- Provide guidance and support to analysts and data scientists in executing analytics projects and delivering actionable insights to stakeholders
- Contribute to the development of the analytics capabilities and competencies across the organization
- Develop and maintain best practices and standards for data management analysis and visualization
- Manage project timelines, resources allocation and performance management to ensure timely delivery of analytics insights.
- Provide coaching and development opportunities for team members to enhance their skills and capabilities in analytics
- Ensure that all work items are completed as per the agreed SLA.
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
- Constant and regular review of all key aspects with the direct reports. Set expectations with direct reports, regarding positive motivation and serving as a role model through accountability.
- Develop and foster a team that is responsive to dynamic organizational and operational changes
- Responsible for overall Performance Management and Talent Review process.
- Any other work related to process re-engineering and working with stakeholders to ensure the process is streamlined as per discussion and agreement with stakeholders.
Required qualifications, skills and capabilities:
- Graduate with 6 to 10 years — Payments/Financial Operations Processing experience with a higher vintage and good team management experience in similar environment.
- Work experience as a Data Analyst, working Knowledge of SWIFT & international payment conventions & practices would be plus.
- Technical expertise regarding data models, database design development, data mining and segmentation techniques
- Strong knowledge of and experience with reporting packages
- Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
- Excellent written & oral communication skills in English.
- Strong personal computer and analytical skills.
- Ability to use creative problem solving techniques to solve business issues.
- Excellent analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Technical expertise regarding data models, database design development, data mining and segmentation techniques
- Adept at queries, report writing and presenting findings
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
- Project Management/ Implementation experience would be a plus.