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JPMorgan Business Analysis Associate 
India, Maharashtra, Mumbai 
385882690

06.07.2024

Job Responsibilities:

  • Using data and deep-dive analysis to achieve the strategic goals impacting Efficiency, Customer and People
  • Drive completion of strategic objectives by effective tracking and communication
  • Collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems
  • Facilitate scheduled or adhoc meetings with partners with an objective to review metric performance, understand and define problems, leverage expertise and deliver solutions
  • Evaluate and refine internal processes with objective of enhancing productivity and quality
  • Understand changes in the business environment and promptly align to the changes with minimal possible disruption

Required qualifications, capabilities and skills

  • Minimum 3-years of experience using strong analytical skills with an ambition to improve processes
  • Minimum 3 relevant experience of working directly with Senior Leadership
  • Relevant work experience using Contact Center metrics, which includes but not limited to, Workforce Management metrics, People and Customer is required
  • Highly proficient in working with MS Excel, MS Word and MS PowerPoint
  • Being able to cope efficiently with various topics in parallel
  • Work well as part of a team but also be able to work independently
  • Efficiently identify, manage, and escalate relevant issues