JPMorgan Technology Support III - Stratus Linux 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

610339694

As an Application Support Specialist, you will play a crucial role in maintaining and enhancing the application systems that are vital to our firm's daily operations. This position offers a unique opportunity to develop your skills in software development, testing, deployment, and maintenance, while also gaining exposure to production lifecycle methodologies and risk management. You'll be part of a dynamic team, with opportunities for professional growth and career advancement.

Key Responsibilities:

• Lead automation and monitoring improvements across application and infrastructure environments using tools such as Control-M, Netcool, Splunk, Dynatrace, and OpenSearch.
• Conduct Root Cause Analysis (RCA) and fine-tune application alerts to prevent incident-related issues.
• Collaborate with the Merchant Services SRE team and partner with AD and infrastructure teams to enhance customer experience.
• Support cloud adoption readiness and deployment journey refinement.
• Provide weekend support as part of a rotational, shift-based coverage schedule.

Required Skills and Experience:

• 3+ years of application support experience.
• Proficient in SQL and experienced in Python, Perl, and shell scripting.
• Strong analytical mindset with experience leveraging Splunk for pattern and trend analysis.

Preferred Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or equivalent experience.
• Excellent interpersonal and communication skills, with the ability to lead large conference calls and convey technical information clearly.
• Strong organizational skills and the ability to manage multiple tasks in a dynamic environment.
• Experience in the Banking and Financial services industry, particularly in Change, Incident, and Problem management.
• Domain knowledge in Card Issuing and/or Merchant Acquiring is a plus.

Desirable Experience:

• Experience with the Stratus OpenVOS platform.
• Hands-on experience with Linux and Stratus VOS, including tools and languages such as macros, C, C++, TPF messaging system, Host security module, TCP/IP network protocol, and ISO8583 messaging.
• Past experience with ServiceNow Incident Management, including familiarity with its workflows and best practices for incident resolution.
• A minimum of AWS Cloud Practitioner certification, demonstrating foundational knowledge of AWS cloud services and practices.