JPMorgan Technology Support Risk Central - AWS/Linux 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

181548700

This role is part of the Macro Risk Central framework. Key success criteria include providing day-to-day support for trade processing, risk, and market data issues, managing application releases, handling crisis events, and ensuring effective monitoring and system hygiene.

Objectives

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain Global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.

Responsibilities

· Work in an energetic, fast-paced, team-oriented environment.

· Interface with Business users as necessary for defining requirements and streamlining design.

· Modify and enhance existing system to incorporate new functionality and to optimize them for performance.

· Analyze and resolve technical and application problems.

· Provide production support by identify root cause and propose solutions.

· Establish working relationships with various application teams and key team members and across the technology organization as appropriate.

· Interaction with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

· Must be self-motivated with the ability to work with minimal supervision.

Skills and Knowledge Required

· Strong analytical skills.

· Client Oriented.

· Solid Organizational skills; detailed oriented and great reading comprehension.

· Capable of handling changes/uncertainty by quickly adapting to new processes.

· PL/SQL or SQL.

· Knowledge in Git, Unix, Linux, Java

· Basic knowledge of AWS, CloudWatch and Datadog