SAP TSM Technical Service Manager 

Romania 

609945875

What you'll do

• Act as a primary contact for customers to discuss SAP technology and innovation serving as an escalation point for technical issues, service requests, and incidents

• Analyze customer’s business requirements and problems, while understanding their business, goals, and challenges to suggest precise technical solutions & services.

• Provide comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.

• Identify top issues, define, and execute service plan activities, and orchestrate the implementation of technical action items across customer landscapes.

• Design optimal SAP configuration to enhance system performance and availability.

• Identify and position offerings by SAP that deliver value to the customer.

What you bring

To excel in this role, you must be equipped with the following:

• A minimum of 5+ years of SAP Technical administration and operations of SAP solutions (preferably in the domain of SAP Basis).

• A minimum of 1-2 years of experience in customer-facing roles.

• Hands-on experience and working knowledge of Unix/Linux flavours, SAP HANA, and Sybase databases.

• Experience in de-escalating critical situations.

• Fluency in Spanish and English. Fluency in Italian, Portuguese, or Turkish is an added advantage.

• Solid know-how on SAP Technologies and Products (SAP certification is highly beneficial).

• Hyperscalers certification (AWS, Azure, GCP) is an additional plus.