SAP Technical Service Manager TSM 

South Korea, Seoul 

472724359

EXPECTATIONS AND TASKS

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues

• Understand the customer business, goals, and challenges to suggest solutions & services

• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer

• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),

• Hyperscalers certification (AWS, Azure, GCP) is a plus

• Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)

WORK EXPERIENCE

• Minimum 10+ years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.

• Among that, minimum 5+ years of experience in customer facing role and should have excellent command on de-escalating the critical situations.

• Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools

• Deep experience in technical planning, implementation and configuration

• Hyperscalers experience

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.

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