Bank Of America Business Support Manager 

United States, Massachusetts, Boston 

609933972

Job Description:

Job Description:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Required Qualifications:

• 5 or more years of experience in business support and risk management in a complex organization supporting senior leaders.
• Strong analytical, risk management and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
• Flexibility – ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.
• Organization, attention to detail and ability to handle sensitive business information is absolutely critical.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Resourceful – ability to navigate a large and complex organization
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Desired Qualifications:

• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

Bachelor's Degree in related field or equivalent experience

1st shift (United States of America)