Key Responsibilities
- Collaborate with stakeholders to define their (scaled) content needs and translate those needs into well-defined, documented and scalable solutions, supported by processes and tooling
- Lead a team that can be made up of a Process Lead, Quality Manager and/or Coordinators, offering vision, support, coaching, ongoing feedback, support with business cases and strategic initiatives.
- Set KPIs, SLAs and other metrics for core solutions, and review performance on a regular basis, making suggestions for improvements and setting goals as appropriate. Be accountable for the correct functioning of solutions
- To support solution optimization and expansion, create performance targets and roadmaps, and engage with stakeholders in reporting on these targets and roadmaps. Construct business cases to secure necessary resources - human, technical, financial and support
- Be an evangelist for part of Solutions, not only performing research into the latest developments in the area, but sharing insights with colleagues and the wider Booking community
- With the Global Manager Content Solutions, support in the creation of a long-term, company- wide content strategy for Booking.com, and coordinate implementation of this strategy
- Build and sustain a network across the business, focusing on key stakeholders and influencers; stay on top of company strategic developments, and through this understand and predict future company content needs
- Stay on top of content industry trends, and build connections with relevant external vendors
- Identify opportunities for creation of new services and assets
Communication.Stakeholder
- Global Manager Content Solutions
- Product Director Commercial Operations
- Product Directors, VPs Product, Marketing etc
- Analytics Manager
- Global Operations Manager
- Product, Tech teams (Commercial Operations)
- (Senior) Business Controller
- Change and Development/ Implementation
Communication.Type
- Cooperation - Align on content strategy, reporting on service and asset performance, investment decisions
- Cooperation - Align on content strategy and objectives for specific solutions, as well as the investments and prioritization required
- Cooperation - Understand stakeholders' needs, discuss future of content, align on required solutions and reporting
- Information - Solutions performance metrics (creation and reporting), optimizations, resourcing, updates
- Information - Effectiveness of operations and operational support for solutions
- Information - Implementation/management of content systems and tooling
- Information - Cost of solutions, budget allocation, budget tracking, reporting, building business cases
- Cooperation - Ensure correct implementation of solutions in Operations
Communication.Frequency
- Continuous
- Continuous
- Frequent
- Continuous
- Continuous
- Frequent
- Continuous
- Frequent
Level of Education.Level of Education
- Bachelor degree
Years of relevant Job Knowledge.Years of relevant Job Knowledge
- Extensive Knowledge (8 - 12 years)
Requirements of special knowledge/skills
- Demonstrable track record of defining and executing solutions and process improvement initiatives, leading them from start to finish, including the definition of success metrics
- Passion for content production and management, especially at scale
- Solid understanding of content creation processes, including quality management (style guides, glossaries), as well as strong and current knowledge of systems, tooling and methodologies
- Minimum 5 years in service/solution design, ideally in a global e-commerce environment*
- Proven impact with process innovation
- Strong understanding of impact/importance of content in e-commerce
- Excellent business acumen and ability to combine big picture thinking with pragmatism
- Strong ability to prioritize according to impact and business needs
- Proactive, solution-focused and results-oriented attitude
- Analytical mindset with proven strategic ability. Can support decisions with data and build business cases accordingly.
- Excellent communicator with proven stakeholder management experience
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
