Your Responsibilities:
E2E Service Execution:Lead the execution of AIS services, ensuring seamless service delivery from initiation to completion to drive cloud adoption and expand.
Client Interaction:Interact with clients to understand their specific requirements and provide data-driven insights to enhance their cloud adoption and consumption.
Stakeholder Communication:Maintain consistent communication with stakeholders to strengthen our position as a crucial partner in adoption. Collaborate with colleagues and clients to understand their specific requirements and address them effectively.
Tool Development:Contribute to the development of tools that enhance adoption transparency, accelerating their development and implementation.
Assist in the development and implementation of outcome-driven adoption and consumption roadmaps, focusing on both immediate and strategic objectives.
Education:
- Bachelor's degree in a relevant field such as Computer Science, Information Technology, Data Science, or related discipline. An advanced degree or certificate in cloud computing, data analytics, or a similar field is a plus.
Skills:
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Excellent communication and presentation skills to effectively communicate with both technical and non-technical stakeholders.
- Proficiency in data analysis tools and methodologies.
- Technical affinity with cloud technologies and a keen interest in staying updated with the latest technological advancements.
- Ability to lead and execute services independently while demonstrating best practices.
- Fluency in English & Italian is essential due to our regional operations.
- A pronounced focus on customer satisfaction is vital. We value team members who are dedicated to delivering exceptional service and fostering positive client relationships.
- Technical skills, especially familiarity with SAP Classic and/or other SAP products, will significantly benefit your application. This expertise will aid in understanding and navigating our product suite more effectively.
Experience:
- Proven experience in leveraging data to drive decision-making and strategic planning in a cloud or software environment.
- Strong technical affinity with a solid understanding of cloud services, preferably with SAP.
- Experience in metering and monitoring SAP cloud services, along with any exposure to data analytics or business intelligence tools.
- Knowledge of SAP’s cloud license models is a plus.