Cisco Technical Adoption Manager 

United States, California, San Francisco 

336125256

As a Technical Adoption Manager, you will play a meaningful role in ensuring our customers understand, deploy, and adopt the Cisco Spaces OS. Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. You will be responsible for the deployment and success of use cases across a range of personas, environments, and verticals. You will work across different Cisco technologies to deliver use cases that include asset tracking, conference room utilization, and wayfinding.

• You will be the person responsible for deploying the Spaces OS for our customers
• Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
• Serve as the primary point of contact for customer communication to the Spaces BU during the engagement
• Collaborate with sales, engineering, and product teams to address customer needs
• Develop training materials to assist customers in using the platform optimally
• Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
• Maintain strong communication with customers, ensuring they are advised and supported throughout their journey

• Strong technical knowledge of Cisco networking and collaboration tools
• Existing knowledge of the Cisco Spaces platform and typical customer use cases
• Excellent understanding of how customers use digital platforms for various applications
• Outstanding communication and organizational skills
• Ability to set expectations with customers to propel them forward in their adoption journey
• Experience in training, creating documentation and other collateral, and customer support or management
• An in-person, practical approach to problem-solving with a strong sense of ownership

• Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
• Preferred: Experience deploying Cisco Spaces in a customer environment