Amazon Escalation Engineer AWS Health 

Australia, New South Wales, Sydney 

604374029

ABOUT YOUABOUT THE ROLE
Every day will bring new and exciting challenges that include elements of:- Provide clear, concise and timely communication on work items to relevant internal stakeholders- Facilitating post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.
- Other duties as required by the organizationAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role
- 1+ years of experience in technical operations or support focused on cloud infrastructure
- Tertiary qualification/Bachelor’s Degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field (or 3+ years of relevant work experience)