Amazon Escalation Engineer EM AWS Support Event Management 

Australia, New South Wales, Sydney 

695182909

ABOUT YOU
ABOUT THE ROLEEvery day will bring new and exciting opportunities that include:- Work to improve important metrics such as ‘mean time to engagement’ and ‘mean time to communication’ for all incident types- Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence- Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues- Build a broad understanding of AWS architecture and service inter-dependencies
**Please note, the core hours of our ‘follow the sun’ coverage model are from 9:00am-3:00pm AEST (10:00am-4:00pm AEDT Daylight Savings Time). You can be located in any time zone within Australia but please only apply to this position if you are able to accommodate these core hours.**
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Hybrid Work

- Knowledge of distributed computing environments